Help Center

L Privileges is a loyalty programme that rewards members with Points when they make purchases in participating malls. The participating malls include Jurong Point, Thomson Plaza (Swing By @ Thomson Plaza), and AMK Hub.

When a member’s spending is validated using the Retailer Terminal Devices at participating retailers, Points will be issued and stored in the member’s wallet. These Points can subsequently be exchanged for e-Vouchers and/or carpark credits*.

*Carpark credits are available for redemption only at Jurong Point and AMK Hub.

For existing M Malls members, you can continue to use the same account by performing a one-time verification to activate your account with the registered mobile number.

Once your account is successfully verified, your registered profile and all unexpired and unused rewards will automatically be transferred to the L Privileges app.

There will be a one-time verification process when you login to the L Privileges app for the first time.

You may use the Forgot Password feature at the log in screen. Key in your registered email address and follow the instructions on screen to reset your password.

There will be a one-time verification process when you login to the L Privileges app for the first time.

Payment by credit card, Apple Pay & Google Pay are available. Denominations of $10 & $50 L Privileges E-Voucher are available for purchase via these payment options on the app.

L Privileges is open to all shoppers aged 16 years and above at the time of application, residing in Singapore and with a verified Singapore mobile number. Do note that you must be aged 16 years old and above to make any redemption/purchase via the L Privileges app. Members aged below 18 years are required to read the Terms of Use with your parents/guardian before using the L Privileges app.

You may sign up/login into your account by the following methods:

Mobile: Download the “L Privileges” app from the App Store (for iOS mobile devices) or Google Play Store (for Android mobile devices) and register with your personal information. Complete the mobile OTP verification process and you are now ready to start earning your Points and enjoy membership perks.

Website: Register on our website at www.LPrivileges.com with your personal information. Do note that functions such as accumulation of Points and utilizing of vouchers are only available via the mobile app.

Customer Service Counters: You may also sign up at the Customer Service Counters located at Jurong Point and AMK Hub. Do note that functions such as accumulation of Points and utilizing of vouchers are only available via the L Privileges app.

For spend at the Supermarkets/hypermarkets in Jurong Point and AMK Hub (NTUC FairPrice / FairPrice Xtra), refer to 5b.

Download the “LPrivileges” app from the App Store (for iOS mobile devices) or Google Play Store (for Android mobile devices).

You may wish to register as a member of L Privileges via our website at www.LPrivileges.com or the Customer Service Counters located at Jurong Point and AMK Hub. Do download the L Privileges app to get access to the full benefits of the programme, such as points accumulation and rewards redemption.

Email address is a mandatory field except for shoppers above the age of 55.

There is no activation process required once you have validated your account. Activation is immediate upon completion of registration through the L Privileges app or website. With the L Privileges app, you can begin to earn Points at participating retailers in participating malls.

Membership is entirely free.

There are 3 membership types – Basic, NTUC Member and Gold. 

For NTUC membership* validation, member is required to provide the last 4 characters of your NRIC/FIN (3 digits + 1 alphabet). Members will also need to ensure that the following details that you have used to sign-up for your NTUC membership and L Privileges membership are the same – 
• Last 4 characters of the NRIC/FIN (3 digits + 1 alphabet)
• Mobile number 
• Date of birth 

Validation checks for NTUC memberships will be done on the 14th of each month. Only upon successful validation will a member be recognised and earn accelerated Points. 

The 3 membership types enjoy a different point accumulation rate for eligible transactions. All membership types require a minimum purchase of $20 in a single receipt at participating retailers to earn Points. Points are calculated on a per receipt basis and rounded down to the nearest dollar(S$) before points conversion.

You will automatically be upgraded from the Basic membership type to the Gold membership type once you meet the minimum spending criteria of S$8,000 within a 12-month period.

To qualify for and remain in Gold membership type, you will need to meet a minimum spending criteria of S$8,000 in a consecutive 12-month qualification period. 

You may track your total spending by logging into the L Privileges app or our website at www.LPrivileges.com

Unless the membership is terminated or suspended, your membership will be valid as long as the L Privileges programme is in operation. Basic membership does not expire.
For Gold members, your membership status will be renewed or downgraded based on your total spend in the 12 months of membership period.

*NTUC membership is based on an annual membership renewal fee. Membership renewal is done directly via the NTUC portal at https://www.ntuc.org.sg/wps/portal/up2/home. You may check your NTUC membership status by calling the NTUC hotline at 6213 8008 or email membership@ntuc.org.sg.

Validation checks for NTUC memberships will be done on the 14th of each month. Only upon successful validation will a member be recognised and earn accelerated Points.

No, L Privileges membership is non-transferrable. Friends and family members who are keen on enjoying the same benefits can sign up as a member.

We will communicate the latest happenings to members firsthand via the L Privileges app and email. Members may opt in to receive marketing communications such as app push notification, email or SMS.

1. On the L Privileges app, tap on “MORE” at the navigation bar
2. Go to “My Profile”
3. Check “I agree to Link Property Management (Redwood) Private Limited’s Marketing Consent”
4. Tap on “Marketing Consent” to select your preferred communications.
5. Save changes to update your preferences.
6. [For Push Notifications] Go to your device’s notification settings to allow notifications from L Privileges app.

Note: Our SMSes uses “L Privileges” shortcode. SMSes from us will not include clickable links.

You can create a password by clicking on >> “Forgot Password” via the L Privileges app or our website at www.LPrivileges.com. You need to have your email registered when you sign up.

Yes, you may do so on the L Privileges app by clicking on “Change Password” via the “My Profile” page. Alternatively, your password can also be reset via our website at www.LPrivileges.com.

With effect from 21 August 2019, L Privileges will only be collecting the last 4 characters of your NRIC/FIN for NTUC membership validation.  
For validation to take place smoothly, members will need to ensure that the following details that you have used to sign up for your NTUC membership and L Privileges membership are the same – 
• Last 4 characters of the NRIC/FIN (3 digits + 1 alphabet)
• Mobile number 
• Date of birth

Should any of this information provided differ for the two membership programmes, your NTUC membership will not be recognised and the NTUC membership perk of 1.5 times Points accumulation rate will not apply.

Validation checks for NTUC memberships will be done on the 14th of each month. Only upon successful validation will a member be recognised and earn accelerated Points.

You will be able to start earning as soon as you successfully sign-up and/or login to your account via the L Privileges app.

A minimum spending of S$20 per receipt is required to earn Points.

Calculation of the Points is rounded down to the nearest dollar ($) (e.g. S$50.80 = $50)

Receipts cannot be combined to meet the minimum spend required to earn Points. 

The earning of Points is only applicable at all participating retailers. Transactions at the following retailers/services are not eligible for earning of Points:

-Money changer / Banks / ATM / Financial Services
- NETS / Credit / Debit Cards transaction slips
- Pushcarts
- Temporary vendors at promotional spaces e.g. atrium
- SISTIC, AXS / SAM payments, Bill payments
- Cashcard / Stored Value Cards Top-Up transactions
- Lottery tickets / Movie tickets / Pawn shops
- Purchase of Mall/ Retailers gift vouchers/Stored Value Cards Top-Up Transactions
- Medical Clinics / Dental Clinics / Recruitment agencies
- Online Purchases

The updated list of participating tenants of the L Privileges programme can be found here https://www.LPrivileges.com/store. Do check back the website as participating tenants may change from time to time.

Points earned from 1 Jan to 30 Jun will expire by Sep in the same year

Points earned from 1 Jul to 31 Dec will expire by Mar in the following year

Enjoy additional double Points for the 1^st successful transaction in your birthday month.

Members can redeem for rewards, such as e-Vouchers and carpark credits using their Points. E-Vouchers are valid for 12 months upon redemption and can be used at participating retailers across the participating malls.

You can view your available Points via the L Privileges app, website at www.LPrivileges.com or enquire at any of the Customer Service Counters at Jurong Point or AMK Hub.

You may convert your Points to available rewards such as e-Vouchers or carpark credits through the L Privileges app or through our website at www.LPrivileges.com.

Members may link their accounts with another member to transfer their non-expired Points to each other, tap on the “Transfer Points” under “Wallet” page in the L Privileges app to get started.

Please note that each member can only link his/her Membership Account to another Membership Account once at any given time. Members may unlink their accounts at any time; however, they can only link with another member after 1-year from the last account linking date (e.g. if the date of the last linkage was 1 Jan 2023, member can only link their account again on 1 Jan 2024).

To be eligible to earn Points for a Qualifying Purchase, each purchase must be made by you personally at a Participating Retailer’s store and must amount to a minimum of SGD20.00 nett in a single receipt.

1. Inform the staff at participating retailers that you are an L Privileges member and wish to earn Points.

2. Present your membership QR code to be scanned (found in your L Privileges app)

3. Once payment is made, the Points will be awarded to your account immediately.

Purchases before membership registration date will not qualify for Point(s) earning.

1. Simply bring along the original receipt to the participating mall’s Customer Service Counter.
2. Present your membership QR code to be scanned (found in your L Privileges app)
3. Once verified, Points will be awarded to your account immediately.

All eligible Supermarkets/Hypermarkets receipts (physical & digital) have to be presented within 24 hours from time of purchase to be eligible to earn Points.

Screenshot and reprint of FairPrice physical/digital receipts are strictly NOT accepted. No transfer or sharing of receipt(s) is allowed. Depending on your membership tier, there is a cap to the points earned per day based on the date of purchase on the receipt. Depending on your membership tier, there is a cap to the points earned per day based on the date of purchase on the receipt.

1. Simply bring along the original receipt to the participating mall’s Customer Service counters and inform our representatives that you would like to accumulate Points for your spend in the Foodcourt.
2. Present your membership QR to be scanned (found in your L Privileges app)
3. Once verified, Points will be awarded to your account immediately.

All eligible Foodcourts receipts have to be presented within 24 hours from date of purchase to be eligible to earn Points.
(Receipt dated 1 August must be presented by 2 August to be eligible to earn Points)

Depending on your membership tier, there is a cap to the points earned per day based on the date of purchase on the receipt.

Koufu at Thomson Plaza is not a participating retailer of the programme.

Unity receipts from the following outlets are required to be brought to the respective Mall’s Customer Service Counter. 
• Unity at Jurong Point – Located in FairPrice Xtra, JP2 #03-01/02
• Unity at AMK Hub – Located in FairPrice Xtra, #B2-40 

1. Simply bring along the original receipt to the participating mall’s Customer Service counters and inform our representatives that you would like to accumulate Points for your spend at Unity.
2. Present your membership QR to be scanned (found in your L Privileges app)
3. Once verified, Points will be awarded to your account immediately.

All eligible Unity receipts from the outlets located in FairPrice Xtra at participating malls have to be presented within 24 hours from time of purchase to be eligible to earn Points.
(Receipt dated 1 August, 10am, must be presented by 2 August, 10am to be eligible to earn Points)

No. Strictly no extension of expiry of Points is allowed.
 
Points earned from 1 Jan to 30 Jun will expire by Sep in the same year
Points earned from 1 Jul to 31 Dec will expire by Mar in the following year

From 17 February 2025 08:00h, Don Don Donki (Jurong Point) will no longer be classified as “Supermarket / Hypermarket” under L Privileges loyalty programme.

Shoppers can now earn more Points when they spend at Don Don Donki at Jurong Point. Please refer to “Participating Retailers” column for the earn rate. Points awarded will continue to be based on members’ Membership Tier.

For any purchases made at Don Don Donki before 17 February 2025 08:00h, there will not be retrospective Points awarded as backdated receipts are not accepted.

You can go to “Catalogue” in L Privileges mobile app and select the reward that you wish to redeem. You may redeem as many rewards as long as you have sufficient points. Once redeemed, the e-Voucher(s) will be stored in the Member’s Wallet.

Please note that each L Privileges account is only allowed to hold a limit of $1,000 worth of E-Vouchers.

1. For e-Vouchers, inform staff at participating retailers that you are a member of L Privileges and have e-vouchers to use.
2. Scan your membership QR (found in the L Privileges app) at participating retailers and inform the staff to use your preferred e-Voucher(s) before payment (eg. by validity/by denomination).
3. Members can gift their E-vouchers to anyone. Tap on the E-voucher to be gifted under “Wallet” page and enter the phone number of the recipient. The E-voucher's terms and conditions and expiry date will remain the same.

Please note that each L Privileges account is only allowed to hold a limit of $1,000 worth of E-Vouchers.

Yes. Member will need to exchange your L Privileges E-Vouchers for FairPrice vouchers (physical) to be used at the respective supermarkets/hypermarkets in Jurong Point, Thomson Plaza and AMK Hub.

Steps for the exchange of L Privileges E-Vouchers to FairPrice Vouchers

Step 1: Member to redeem E-Voucher via the L Privileges app. E-Voucher will be downloaded in your ‘Wallet’. (Note: Only E-Vouchers valid for use at supermarkets/ hypermarkets can be exchanged)

No. L Privileges E-Vouchers cannot be used at the Foodcourts within the participating malls (Jurong Point, Swing By @ Thomson Plaza and AMK Hub). You may however still earn Points for qualifying purchases at the Foodcourts.

1. Simply bring along the original receipt to the participating mall’s Customer Service counters and inform our representatives that you would like to accumulate points for your spend in the Foodcourt.

2. Present your membership QR to be scanned (found in your L Privileges app)

3. Once verified, Points will be awarded to your account immediately.

Once redeemed, the points are non-refundable and non-exchangeable.

You can check the transaction history by going to your “Wallet” >> “Vouchers” or “Carpark” via the L Privileges app or our website at www.LPrivileges.com.

You can convert your Points to carpark credits* via the L Privileges app or on our website at www.LPrivileges.com

*Carpark credits can be used at Jurong Point and AMK Hub only.

The carpark credits are only for members who have their vehicle number and IU number registered in the account. This is limited to 1 registered car per member’s account. The vehicle number and IU number must not have already been registered under another member’s account.

Register your vehicle number and IU via the L Privileges app or our website at www.LPrivileges.com

Member must ensure that the vehicle and IU number have been entered correctly before you redeem carpark credits. Once carpark credits are redeemed (even if incorrect vehicle and/or IU number is registered) the carpark credits are non-refundable and non-extendable.

There is no limit to the number of points you can use to convert. 1,000 Points is required to convert to S$1 carpark credit. Please allow up to 15 minutes lead time for the carpark credits to be available in your Wallet.

Depending on the period of which you performed the conversion, your carpark credits will expire on either 31 Mar or 30 Sept of each calendar year.

Please refer to the following table for the expiry details.

You can check the expiry date of the converted carpark credits via the L Privileges app or our website at www.LPrivileges.com.

Convert your points to carpark credits via the L Privileges mobile app or our website at www.LPrivileges.com at least 15 minutes before leaving the mall. The redeemed carpark credits will be deducted upon exit; there is no need to remove your cash card.

The validity period of the carpark credits cannot be extended. Once redeemed, carpark credits are non–refundable.

Carpark credits are non-transferrable.

Rates are listed in the L Privileges app. It can also be found on the respective participating malls’ websites.

We have phased out the sale of physical vouchers since April 2023, to offer a more convenient and fuss-free way of managing vouchers.

E-Vouchers offer a lot of benefits such as the below:

• You can easily access them in the L Privileges E-Wallet, anytime anywhere.
• You no longer need to worry about lost, torn, or defaced paper vouchers.
• You can easily gift the E-Vouchers to your family or friends, whenever and wherever you are.

E-Vouchers are accepted at over 600 shops in Jurong Point, Swing By @ Thomson Plaza and AMK Hub.

For a complete list of participating retailers, you can simply find it on the L Privileges App or visit https://www.lprivileges.com/stores for more details.

There are 3 methods to purchase our E-Vouchers depending on your requirements and how you wish for the recipients to receive the E-Vouchers.

1. Via L Privileges Mobile App
2. Via Customer Service counters at Jurong Point/ AMK Hub
3. Via Order Form (for unique reward codes)

Check out the steps and requirements for each methods

The minimum amount is $100 and cap at $100,000 per purchase per person or company.

Note: Each recipient's L Privileges account is only allowed to hold a limit of $1,000 worth of E-Vouchers

The available denomination for bulk purchase of E-Vouchers will be $10, with a minimum purchase of $100.

On the L Privileges Mobile App, you may purchase E-Vouchers in $10 and $50 denominations. Limited to $1,000 worth of E-Vouchers per account.

A list of unique reward codes will be sent to your email within 7 working days upon receiving payment. Upon receiving the codes, you may send to each of your recipient.

Recipients only need to follow these 3 simple steps:

1. Download & login / signup for an L Privileges account (available in App Store or Play Store)
2. Go to More > Reward Code > Enter Code
3. To view the E-Voucher(s), simply go to Wallet > Voucher

To use the E-Voucher, just tap on the Earn / Use button in the app.

The expiry date of the E-Vouchers is 12 months from date of issuance.

Follow these 3 simple steps to utilize your E-Voucher:

1. Inform staff at participating retailers that you intend to use E-Vouchers at point of payment.
2. Tap on the Earn / Use button in the L Privileges app.
3. Allow the staff to scan the QR code and inform them on the E-Vouchers that you would like to use.

Yes, anyone can gift their E-vouchers if the recipient has a L Privileges account by following the steps below:

1. Tap on the E-voucher to be gifted under “Wallet” page and enter the phone number of the recipient.
2. Recipient will receive a SMS on this gift.

Recipients may write in to hello@lprivileges.com if they have any issues with the L Privileges App / usage of E-Vouchers.

Yes, we can arrange for the printing of physical gift cards with the unique reward codes at additional costs.

Please check that the mobile number given is accurate. Mobile number must be a valid 8-digit number registered in Singapore starting with the digits 8 or 9. If you are still experiencing issues receiving mobile OTP, please reach out to our Support team at hello@LPrivileges.com.

Please check the accuracy of your login credentials. You can also reset your password by clicking on the “Log In” >> “Forget Password” in the L Privileges app or via our website at www.LPrivileges.com You will be required to enter the email address that you have registered and an OTP will be emailed to you to reset your password.

If you are already a L Privileges member but do not have a password, follow the steps above to create a password.

If you have changed your mobile number, you can update via the L Privileges app, our website at www.LPrivileges.com or approach any of our Customer Service Counters at Jurong Point or AMK Hub.

You will be required to verify your new mobile number via an OTP process.

You can reset your password by clicking on the “Log In” >> “Forget Password” in the L Privileges app or via our website at www.LPrivileges.com. You will be required to enter the email address that you have registered with. An OTP will be emailed to you to reset your password.

If you are already a L Privileges member but do not have a password, follow the steps above to create a password.

If you did not receive email OTP when you clicked on the Forgot Password, you may also proceed to the L Privileges Website to do so.

Enable your Apple Pay on your Apple ID and have at least 1 active card in your Apple Wallet.

If applicable, update your device to the latest version:

- iOS 10.1 or later

- macOS Sierra or later

For more information on setting up Apple Pay on your device, please refer to https://www.apple.com/sg/apple-pay/

Install & set up the Google Pay app on your device with at least 1 active card. For more information on setting up Google Pay on your device, please refer to: https://pay.google.com/intl/en_sg/about/learn/

For browsing on an Apple device, Google Pay is not available on the L Privileges website.

For browsing on an Android device, please check the following steps:

a. Install & set up the Google Pay app on your device with at least 1 active card.
For more information on setting up Google Pay on your device, please refer to: https://pay.google.com/intl/en_sg/about/learn/

 b. Ensure that you are using Google Chrome browser and logged in to Google Chrome with the same email address that you have setup Google Pay with in Step a above.

c. Ensure that Google Pay is enabled under Google Chrome's Settings > Privacy and security > Access payment methods

d. Ensure that the Google Pay app is listed under Google Chrome's Settings > Payment methods > Payment apps

e. Ensure that your device Operating System is Android 5.0 (Lollipop) or higher.

For browsing on a computer (Windows), please check the following steps:

a. Ensure that you have a Google account and setup your Google Pay with at least 1 active card.
For more information on setting up Google Pay on your device, please refer to: https://pay.google.com/intl/en_sg/about/learn/

b. Ensure that you are using Google Chrome browser and logged in to Google Chrome with the same email address that you have setup Google Pay with in Step a above.

c. Ensure that Google Pay is enabled under Google Chrome's Settings > Privacy and security > Access payment methods

A valid email address is required in order to purchase the vouchers and/or deals. For the transaction that was made successfully but did not receive the vouchers or deals, please write in to hello@LPrivileges.com for assistance.

For future purchase, please go to the L Privileges app > More > My Profile to update your email address.

To receive push notifications from us, please follow the steps below to ensure notifications are enabled on your device. 

1. On the L Privileges app, tap on “MORE” at the navigation bar
2. Go to “My Profile”
3. Check “I agree to Link Property Management (Redwood) Private Limited’s Marketing Consent”
4. Tap on “Marketing Consent” and check “Push Notifications”.
5. Save changes to update your preferences.
6. Go to your device’s notification settings to allow notifications from L Privileges app.